Contact Us

(380) 63-992-7370

Monday: 9am–4pm
Tuesday: 9am–4pm
Wednesday: 9am–4pm
Thursday: 9am–4pm
Friday: 8am–2pm

Weekends: Closed

Frequently Asked Questions

Custom and personalized orders

I will gladly accept custom orders and sizes requests.
You can tell me all your suggestion and wishes. Maybe it’s be wishes about other size or colors, or maybe you want to bring to life your own new idea…
You can share any other customisation requests as well.
If you still can not find a perfect size – send me your custom size!!!

WHY DOES IT TAKE 2-3 WEEKS FOR THE PAINTING TO BE SHIPPED?

It’s takes so long, because I use oil professional paint (and not acrylic). Oil needs time to get dry in fresh air as the paint is oil based (as opposed to acrylic that is based on water). Also I use thick layers of paint in my painting (to do decorative relief) so it need more time. Generally, oil paints can dry for long time before they are completely dry, which is the value of oil paints. But when the paints dries, the painting persists for centuries.

“STRETCHED” AND ”UNSTRETCHED” AND ”FRAMED” OPTIONS

In my store you can choose not only size or colors, and also ”Stretched” / ” Unstretched” / ”Framed” options.

“Stretched” means that painting created on professional 100% linen canvas is stretched on a wooden subframe, painting is ready for hanging.

“Unstretched” means that painting created on not stretched canvas, rolled in a tube during shipping, so you’ll have to stretch this canvas in the art workshop.

If you choose options “Framed” , your painting would be stretched and framed in frame wich you want.

Are the paintings securely packed? Will the paintings come without any damage?

Dear buyers, you can be sure that the painting is securely packed for you, taking into account the requirements of shipping large fragile parcels. The painting is packed with plastic film together with the certificate of authenticity. On all sides and corners of the painting and frame we fix a protective U-shaped profile made of foamed polyethylene. Then the painting is wrapped in many layers of puffy-bubble wrap and taped , then placed in a box made of durable foam, and finally in a box made of thick cardboard. This way the painting will arrived to you in good condition, without damage.

INTELLECTUAL PROPERTY RIGHTS? FORGERY AND FAKE OF MY PAINTINGS BY OTHER SELLERS AND WEBSITES?

Dear Buyers and Viewers!

I have all rights reserved for all my paintings and attach to the paintings a certificate of authenticity with my signature and my seal.

Please be careful from buying fake painting of mine on Etsy.com from other sellers and out side of Etsy.com

Due to the fact that my paintings are illegally copied, plagiarized and selling by fraudsters in some other stores and trading platforms. I decided to mark all my paintings with my big logo!
I apologize to my Buyers and Viewers for the inperfect visibility of the product and not a perfect picture too, but this is necessary to avoid online- theft of my artworks.

Kind regards, Victoria Stepanovska ( owner, artist)

Contact Us

(380) 63-992-7370

actual address: Ukraine, 35603, Dubno,

street Lvivska, building 120;

Visit Us

Monday: 9am–4pm
Tuesday: 9am–4pm
Wednesday: 9am–4pm
Thursday: 9am–4pm
Friday: 8am–2pm

Weekends: Closed

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